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![]() Exploring the 'O-gap'.pdf Summary lecture (Dutch) |
Service Design Thinks May 2010 Organization: Service Design Netwerk.nl Lecture: Exploring the 'O-gap' That with Service Design methodologies such as ethnographic studies, personas, customer journey's, etc. to come to effectively and efficiently design, can count on a wide acceptance among future users, is known. A difficult issue is how you convinced the client for your solution, so the solution actually gets implemented. In this lecture on methodology, we zooming in on methods from the design and business domain that you can deploy to explore the 'O-gap' in the organization of your client. I presented two methods from a design perspective, 'Service Blueprint' and 'Business Model Canvas'. And Emilie Randoe the methodology 'Appreciative Enquiry' from a business perspective. A summary of the Service Design Thinks you can find on the Service Design Netwerk.nl site (Dutch). Role: Presenter ^Top |
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![]() Service Design.pdf |
Online Location Based Services July 2009 – March 2010 (9 months) Client: TomTom, Amsterdam, The Netherlands Project: Introduction Service Design, Strategy & Concept Development for Online Location Based Services. Role: Consulting | Online Experience ^Top |
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![]() Alliander Online.pdf |
Alliander December 2008 – April 2009 (5 months) Client: Lostboys, Amsterdam, The Netherlands Project: Creating online brand identity, online concept and user experience design of all online expressions. Role: Concept Development | Interaction Design ^Top |
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![]() GUI Mobile Office.pdf |
Mobile Office July 2007 – November 2007 (5 months) Client: Centric Retail Solutions, Den Bosch, The Netherlands Project: Mobile Office allows your shop staff to operate a shop management system from the sales floor. Think of a mobile office as an extension of your back-office application. Role: Concept Development | Interaction Design | User Interface Design ^Top |
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![]() DynaVision Full Touch.pdf |
DynaVision Full Touch October 2007 – November 2007 (2 months) Client: Centric Retail Solutions, Den Bosch, The Netherlands Project: Design the new version of the check-out application DynaVision. The full touch edition of DynaVision. DynaVision full touch allows you to operate entirely through a touchscreen. The traditional keyboard has been incorporated onto the screen. Obviously the user-friendliness and the operating principles of the traditional DynaKeys have been fully adopted. Role: Interaction Design | User Interface Design ^Top |
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![]() GUI CadeauShop.pdf |
CadeauShop November 2006 – December 2006 (2 months) Client: Centric Retail Solutions, Den Bosch, The Netherlands Project: Design new interface of the loyalty application 'CadeauShop'. Role: User Interface Design ^Top |
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![]() The (Flash)Game |
Online Watergames Client: Waterschap Zuiderzeeland, Lelystad, The Netherlands Project: Creating a online interactive game about watermanagement that become a part of the water lesson on primary schools in the Netherlands. Role: Concept Development | Interaction Design ^Top |
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![]() Presentatie re-design.pdf |
Media Plaza July 2005 – November 2005 (5 months) Client: Media Plaza, Utrecht, The Netherlands Project: Creating a new online corporate identity for Media Plaza, like the portal, the mailing and online newsletter of Media Plaza. Role: Interaction Design | User Interface Design ^Top |
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![]() Project website |
TagLive Client: TagLive is a project 2Hatch developed in cooperation with Leidi Haaijer for the online competition Fusedspace. Project: TagLive is a basic concept evolving into an intelligent system that enlarges the public domein. TagLive connects physical objects to virtual information by attaching physical tags to objects. Useful as a tool, a toy, for advertising, chat, weblog etc.. Role: Concept Development ^Top |
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![]() Panorama's |
Heilige Huisjes Client: Teleac, Hilversum, The Netherlands Project: 'Heilige Huisjes' is a SchoolTV-project intended for groups 6 and 7 of primary education. The project consists of five TV episodes, a website and a manual with background information and, lesson suggestions. Each episode stands a specific house of prayer central. Based on the structure and function of worship of Hindus, Jews, Catholics, Muslims and Protestants, the students learn more about how religion affects people's lives and inspires. Role: Shooting and creating the panorama's ^Top |
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![]() Website 2Hatch |
2Hatch intereggtive March 2003 – December 2008 (5 years 10 months) 2Hatch intereggtive is a partnership of two self-employed individuals, Jeroen Kouwe and Edwin Lieftink. 2Hatch started at March 2003 and we launched or site in 2004. 2Hatch developed innovative, interactive products that focus on the end user and interface design. End of 2008 I step out of 2hatch and continue as self-employed design consultant. ^Top |
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![]() BLOCKS.pdf Clip Blocks SchoolTV |
Blocks Client: Graduation project at the European Media Masters of Art’s (EMMA) course of the Utrecht School of Art (HKU) Project: The goal of this project was to create a new type of interface that makes it easily for users to make levels and attributes for a 3D-game. The result of the project is a 3D-level builder that works with a tangible user interface like LEGO_Blocks to create levels and makes the mouse and keyboard needless. Role: Concept Development | Interaction Design | Prototyping ^Top |
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![]() Website Vsign Movie Europrix TTA Software: Vsign Builder PC.zip Vsign Builder MAC.zip Vsign Player PC.zip Vsign Player MAC.zip |
Vsign Client: Pragma Project: Vsign is my groupsproject at the European Media Masters of Art’s (EMMA) course of the Utrecht School of Art (HKU). This project started with a question out of the business; actually research company Pragma had two questions: - A spiffy and funny website about the deaf community in the Netherlands? The result is the site ‘Maak een gebaar’. - Make fifteen animations in Dutch sign language? The result is the Vsign Builder and Vsign Player. Because the different interesting and disciplinary of the group we decide to split the group. So after changing the scope of the project into; developing a software package that can be used to create and play 3D animations of sign language. Jeroen Kouwe and I work on that part of the project and the rest of the group on the website. The Vsign Builder was developed to create an effective, affordable and attractive alternative: 3D movies that can be stored as tiny data packages. You can create and view these signs on your computer. When you are creating an animation of a sign, or when you are viewing earlier made signs, you can zoom in on the signer or zoom out, view the sign from different perspectives, and adjust the signing speed. Pragma will use the Vsign software to develop an electronic sign language dictionary for the MultiReader project. However, we think that many others in the Netherlands and internationally will be interested in the Vsign Builder and Vsign Player, because the software can not only be used for sign language dictionaries, but also for sign language courses, sign language research, ect. ect. That’s why we have setup a website (www.vsign.nl) and I place alongside the links to download the Vsign software: so that everyone who is involved in sign language activities, can use the Vsign software. For free. If you want to participate in any way in the further development of the Vsign software, please contact me. Role: Concept Development | Interaction Design | Prototyping ^Top |
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![]() Diloc (Quicktime 14MB) |
Diloc Client: Groupsproject at the Interaction Design (BA) course of the Utrecht School of Art (HKU) Project: The assignment was to provide better self-help for older people. With Joris Ketelaar and Floris van der Elshout we came up with many concepts like online-bingo or a virtual confession chair but finally we did go for a digital journey planner for the bus the “Diloc” (DigitalDesk). Before we started to design the Diloc we did research on how older people now planning their journeys with the bus. The results of the research are the starting point for or designs. The end result of this seminar was a 3D prototype of the Diloc and a cd-rom with the research results, photo’s and a 3D instruction video on it. Role: Concept Development | Interaction Design | Prototyping ^Top |
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Claystation Client: Groupsproject at the Interaction Design (BA) course of the Utrecht School of Art (HKU) Project: I worked together with Floris van den Elshout, Maarten Callebert and Simon Bakker on this project. The assignment was design a (digital) pop-up book with a non-linear storyline. After two weeks of brainstorming, we came to everyone's satisfaction with the game 'Claystation'. In a nutshell: Claystation is a game played with 2 to 4 persons in the age of 8 to 80 years. The player need through clay various movie scenes, guess which movie they are depict together. Role: Concept Development | Interaction Design | Prototyping ^Top |
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